Got a question? Our staff are always happy to answer questions about our services and provide any other information we can to make your parking experience as smooth and comfortable as possible. But before you contact us, take a look at the FAQs below to see if the answer to your question is listed here.
Where is parking mode located?
We are the only off-airport parking services provider with locations in all three of our largest cities. Our branches are listed on our locations page.
What are your opening hours?
Our regular opening hours are:
Summer (November to April) 8:30 am – 5:30 pm
Winter (May to October) 9:00 am – 5:00 pm
An extended after-hours service is also available by appointment with an after-hours fee applying outside our regular opening hours.
This is available 24 hours per day 7 days a week in Auckland and Christchurch and between 7:00 am and 9:00 pm in Wellington.
My return flight leaves or arrives after operating hours, what are my options?
Some branches have 24 hour availability with after hour fees applying. Otherwise we currently offer a limited operating hours access service. The primary option we can currently offer outside our available operating hours is to park or collect early or come back the next morning when our branch opens. If you require access outside our advertised available hours, this may be available by appointment; please contact us for availability and pricing.
Are you open on public holidays?
Yes, we are open on public holidays. After hour fees may apply on some public holidays.
Is the parking area secure?
Yes, we have a fully fenced yard that is securely locked every night. Our building is also locked and has a monitored security system. Even so there remains an unlikely possibility of damage or loss caused by entry on to the premises by an unauthorised third party. We require you to hold insurance for your vehicle to cover any loss arising from any such unlikely event.
How far is parking mode facility from the airport?
Our locations are between 2km and 4km from the airports they serve.
Bookings & Payments
Do I need to Book?
Pre-booking is recommended for the smoothest and fastest service, and to secure currently advertised pricing which is subject to change. It is also usually possible to park during our normal opening hours only without a booking subject to space availability. This will take a little longer to collect details and process a payment and there may be a wait time while staff attend to other pre-booked customers. Published pricing is for pre-booked parking. A higher rate may apply for non-booked parking.
How do I make a booking?
Are there a minimum or maximum number of days that I may park?
You can park for as short a time as you desire. The minimum charge is for one day for any period of time up to one day’s parking. The maximum parking period bookable on this website is 180 days. Please check with us for any longer term or bulk parking enquiry. All parking charges must be paid for in advance.
How and when do I pay?
Payment is taken in advance when you book on our website. Payment can also be processed in advance with a phone booking. If you arrive without a booking we will need to process a payment upon arrival. A higher rate may apply for non-booked parking.
What are accepted methods of payment?
When booking on our website, you can prepay with a Visa or Mastercard credit card. We do not accept American Express. Any additional payments at the branch or over the phone can be made using a Visa or Mastercard or an EFTPOS card. We are a cashless premise and do not accept cash payments.
How is the total cost calculated?
Our pricing structure is simple. Pricing differs by branch and can be found on the Auckland, Wellington and Christchurch location pages on this website. After-hour fees apply for drop-off and pick-up times outside our normal opening hours and may vary depending on the time of day. These are automatically calculated and included in the price when you book online. There are no other hidden costs. Extra optional services are individually priced.
Dropping off your vehicle
Where do I take my car?
You drive your car to our branch address, where you will complete the administration. You will then be taken to the airport in our shuttle.
Will you pick my car up from the terminal?
We do not currently offer a service to pick up your car from the terminal.
How do I get to the airport from parking mode?
We have a complimentary shuttle service that will take you into the airport.
Can small children travel on the parking mode shuttle?
Yes, we have car seats available that if requested prior to our shuttle departure we can put in the shuttle if there are children travelling.
How often does the shuttle run?
We normally operate the shuttle on an ‘as needed’ basis so when you are ready to go to the airport or ready for pick up we will send the shuttle. We may run to a regular timetable during peak periods.
How long do I have to wait before you take me to the airport?
We will take you once you are ready to go and a shuttle is available. This will typically be less than 15 minutes from when the administration is completed but occasionally may be up to half an hour.
How much time should I allow to be at parking mode?
The check in process will take approximately 10 minutes. Including the wait for the shuttle and the shuttle journey time, we recommend you allow at least an hour before you need to be at the airport.
While your vehicle is parked
We have a range of additional services available to pamper your vehicle while it is with us, including cleaning and servicing options, even arranging a Warrant of Fitness or service if your vehicle needs one. We can also take you to the airport in your own vehicle if you prefer.
We can provide an interior clean, an exterior wash or an extreme clean including both
We offer two standard levels of servicing. Other variations can be priced on application. You let us know how much you are OK with us spending for anything that needs to be fixed or replaced and we will contact you for anything over that. Servicing is undertaken by the same mechanics who service our own rental vehicle fleet. Minimum parking duration required three business days.
Warrant of Fitness
We can also arrange for your vehicle to get a new Warrant of Fitness. You let us know how much you are OK with us spending for anything that needs to be fixed and we will contact you for anything over that. Minimum parking duration required three business days.
Your car to the airport
If you’d prefer to travel from our parking area to and from the airport in your own vehicle we can accommodate that.
Picking up your vehicle
I have parked my car already and I have to extend my trip. What do I do?
Please send us an email so we can change your booking to the new extended date and time. Please send extended bookings to email@example.com. Payment in advance is required for the additional duration booked.
Do I get a refund if I arrive earlier the expected?
Unfortunately we do not provide a refund if you return early.
How do I get from the airport back to the “Parking mode” location?
Once you have collected your bags and are ready for pick-up call the branch to arrange a shuttle to collect you from the airport.
What happens if I find damage on my vehicle?
We undertake to use our best endeavours to avoid anything untoward happening to your vehicle. We operate a no liability policy and you are leaving your car in our care understanding and acknowledging that no-liability policy. Our terms and conditions explain our limits of liability but in essence there is no right of claim for damage.