Got a question? Our staff are always happy to answer questions about our services and provide any other information we can to make your parking experience as smooth and comfortable as possible. But before you contact us, take a look at the FAQs below to see if the answer to your question is listed here.
Where is parking mode located?
We are the only off-airport parking services provider with locations in all three of our largest cities. Our locations are listed here
What are your opening hours?
Our regular opening hours are:
Summer (1 Nov to 30 April) 8:30 am – 5:30 pm
Winter (1 May to 31 Oct) 9:00 am – 5:00 pm
An extended after-hours service is also available by appointment between 7:00 am and 9:00 pm with an after-hours fee applying outside our regular opening hours.
Our hours of operation may extend in the future and this will be updated on our website.
My return flight leaves or arrives after operating hours, what are my options?
We currently offer a limited operating hours access service. The primary option we can currently offer outside our available operating hours is to park or collect early or come back the next morning when our branch opens. If you require access outside our advertised operating hours, this may be available by appointment; please contact us for availability and pricing.
Are you open on public holidays?
Yes, we are open on public holidays except Christmas day.
Is the parking area secure?
Yes, we have a fully fenced yard that is securely locked every night. Our building is also locked and has a monitored security system. Even so there remains an unlikely possibility of damage or loss caused by entry on to the premises by an unauthorised third party. We require you to hold insurance for your vehicle to cover any loss arising from any such unlikely event.
How far is parking mode facility from the airport?
Our locations are between 2km and 4km from the airports they serve.
Bookings & Payments
How do I make a booking?
Is there a minimum or maximum number of days that I must park?
There is no limit to the minimum or maximum time you would like to have your car parked with us. All parking and any extensions must be pre-booked and all charges must be paid for in advance.
How and when do I pay?
You can either pay in branch when you arrive and drop off your vehicle or pay over the phone prior to drop off to speed up the process.
What are accepted methods of payment?
EFTPOS and Visa or Mastercard credit card. We do not accept American Express. We are a cashless premise and will not accept a cash payment.
How is the total cost calculated?
Our pricing structure is simple. Your first parking day will be $25, second day will be $15, every day after that will be a flat rate of $5 for Auckland and $10 for Christchurch and Wellington. Online rates only. Any optional grooming services will be additional to the above.
Dropping off your vehicle
Where do I take my car?
You drive your car to our branch address, where you will complete the administration. You will then be taken to the airport in our shuttle.
Will you pick my car up from the terminal?
We do not currently offer a service to pick up your car from the terminal.
How do I get to the airport from parking mode?
We have a complimentary shuttle service that will take you into the airport.
Can small children travel on the parking mode shuttle?
Yes, we have car seats available that if requested prior to our shuttle departure we can put in the shuttle if there are children travelling.
How often does the shuttle run?
We normally operate the shuttle on an ‘as needed’ basis so when you are ready to go to the airport or ready for pick up we will send the shuttle. We may run to a regular timetable during peak periods.
How long do I have to wait before you take me to the airport?
We will take you once you are ready to go and a shuttle is available. This will typically be less than 15 minutes from when the administration is completed but occasionally may be up to half an hour.
How much time should I allow to be at parking mode?
The check in process will take approximately 10 minutes. Including the wait for the shuttle and the shuttle journey time, we recommend you allow at least an hour before you need to be at the airport.
While your vehicle is parked
We have a range of additional services available to pamper your vehicle while it is with us, including cleaning and servicing options, even arranging a Warrant of Fitness if your vehicle needs one.
We can provide an interior clean, an exterior wash or an extreme clean including both
We offer two standard levels of servicing. Other variations can be priced on application. You let us know how much you are OK with us spending for anything that needs to be fixed or replaced and we will contact you for anything over that. Servicing is undertaken by the same mechanics who service our own rental vehicle fleet. Minimum parking duration required three business days.
Warrant of Fitness
We can also arrange for your vehicle to get a new Warrant of Fitness. You let us know how much you are OK with us spending for anything that needs to be fixed and we will contact you for anything over that. Minimum parking duration required three business days.
Picking up your vehicle
I have parked my car already and I have to extend my trip. What do I do?
Please send us an email so we can change your booking to the new extended date and time. Please send extended bookings to email@example.com. Payment in advance is required for the additional duration booked.
Do I get a refund if I arrive earlier the expected?
Unfortunately we do not provide a refund if you return early.
How do I get from the airport back to the “Parking mode” location?
Once you have collected your bags and are ready for pick-up call the branch to arrange a shuttle to collect you from the airport.
What happens if I find damage on my vehicle?
We undertake to use our best endeavours to avoid anything untoward happening to your vehicle. We operate a no liability policy and you are leaving your car in our care understanding and acknowledging that no-liability policy. Our terms and conditions explain our limits of liability but in essence there is no right of claim for damage.
Have a question? Send us a message, we're happy to help.
We also have an FAQs section that could help!