Got a question? Our staff are always happy to answer questions about our services and provide any other information we can to make your parking experience as smooth and comfortable as possible. But before you contact us, take a look at the FAQs below to see if the answer to your question is listed here.
Where is parking mode located?
We are the only off-airport parking services provider with locations in all three of our largest cities. Our branches are listed on our locations page.
What are your opening hours?
Parking is available by pre-booking 24 hours per day 7 days a week in Auckland, between 6:00 am and 12:00 am (midnight) in Christchurch and between 6:30 am and 10:00 pm in Wellington. Please note that arrangements outside our normal business hours are strictly by pre-booked appointment. Please ensure that you arrive close to your booked time or notify us in advance if you are unable to, as the branch may be unattended at other times.
My return flight leaves or arrives after operating hours, what are my options?
Auckland and Christchurch have 24 hour availability with tiered pricing depending on the time of day of drop-off or pick-up. Our Wellington location has limited hours and the primary option we can currently offer outside our available operating hours is to park or collect early or come back the next morning when our branch opens. If you require access outside our advertised available hours, this may be available by appointment; please contact us for availability and pricing.
Are you open on public holidays?
Yes, we are open on public holidays. After hour fees may apply on some public holidays.
Is the parking area secure?
Yes, we have a fully fenced yard that is securely locked every night. Our building is also locked and has a monitored security system. Even so there remains an unlikely possibility of damage or loss caused by entry on to the premises by an unauthorised third party. We require you to hold insurance for your vehicle to cover any loss arising from any such unlikely event.
How far is the parking mode facility from the airport?
Our locations are between 2km and 4km from the airports they serve.
What happens if I have parking starting during a lockdown?
Unfortunately, we cannot start any new parking bookings during a Level 4 lockdown. If your parking is scheduled to begin during Level 4, you can either:
- Move your airport parking to a later date within the next 12 months without any transfer fees (subject to variations in seasonal pricing and availability), or
- Cancel and get a refund for the prepaid parking, less a cancellation fee. Read more on our Terms and Conditions.
What happens if I need to pick up my car during a lockdown?
Since our staff need to work from home during Level 4 lockdowns, please Contact Us to arrange a time to pick up your vehicle so we can meet you at the branch.
Alternatively, you can extend your parking; however, you will need to pay for the extension.
Please note that our shuttle services will not be available at our branches, so you will need to arrange your own transport from the airport.
Bookings & Payments
Do I need to Book?
Pre-booking is recommended for the smoothest and fastest service, and to secure currently advertised pricing which is subject to change. It is also usually possible to park during our normal opening hours only without a booking subject to space availability. This will take a little longer to collect details and process a payment and there may be a wait time while staff attend to other pre-booked customers. Published pricing is for pre-booked parking. A higher rate may apply for non-booked parking. Drop-off very early or late in the day outside our normal business hours is not possible without pre-booking. Arrangements outside our normal business hours are strictly by pre-booked appointment. Please ensure that you arrive close to your booked time or notify us in advance if you are unable to, as the branch may be unattended at other times.
How do I make a booking?
Is there a maximum vehicle size?
Standard pricing applies to regular cars and vans up to 4.8 metres in length. For any vehicles longer than this or specialist vehicles, please contact us by phone to confirm availability and to get a price quote.
Are there a minimum or maximum number of days that I may park?
You can park for as short a time as you desire. The minimum charge is for one day for any period of time up to one day’s parking. The maximum parking period bookable on this website is 180 days. Please check with us for any longer term or bulk parking enquiry. All parking charges must be paid for in advance.
How and when do I pay?
Payment is taken in advance when you book on our website. Payment can also be processed in advance with a phone booking. If you arrive without a booking we will need to process a payment upon arrival. A higher rate may apply for non-booked parking.
What are accepted methods of payment?
When booking on our website, you can prepay with a Visa or Mastercard credit card. We do not accept American Express. Any additional payments at the branch or over the phone can be made using a Visa or Mastercard or an EFTPOS card. We are a cashless premise and do not accept cash payments.
How is the total cost calculated?
To see the pricing for the dates and times of day you are interested in, please enter those details on our booking form and you can see the applicable price and continue to make your booking when ready. Pricing differs by branch. Some pricing for common booking durations can also be found on the Auckland, Wellington and Christchurch location pages on this website.
To bring you the lowest possible prices, our pricing is based on the dates and duration of stay and also the time of day you drop-off and collect your vehicle, with pricing being lower for pick-ups and drop-offs in the middle of the day and progressively higher for earlier & later times. We have taken this different and innovative approach to bring you the best possible overall pricing. All costs are automatically calculated and included in the price when you book online. There are no other hidden costs. Extra optional services are individually priced.
What if I need to vary or cancel my booking?
Please contact us if you need to adjust or cancel your booking.
We will endeavour to accommodate variations subject to availability and potentially additional fees becoming applicable.
If you need to cancel your booking, our terms for cancellation are:
- Any payments made where a booking is cancelled more than two days prior to the booked date will be refunded less an administration fee of up to $25
- Any payments made where a booking is cancelled within one day of the booked time or in the event of a no-show are non-refundable.
Dropping off your vehicle
Where do I take my car?
You drive your car to our branch address, where you will complete the administration. You will then be taken to the airport in our shuttle.
Will you pick my car up from the terminal?
We do not currently offer a service to pick up your car from the terminal.
How do I get to the airport from parking mode?
We have a complimentary shuttle service that will take you into the airport.
Can small children travel on the parking mode shuttle?
Yes, we have car seats available that if requested prior to our shuttle departure we can put in the shuttle if there are children travelling.
How often does the shuttle run?
We normally operate the shuttle on an ‘as needed’ basis so when you are ready to go to the airport or ready for pick up we will send the shuttle. We may run to a regular timetable during peak periods.
How long do I have to wait before you take me to the airport?
We will take you once you are ready to go and a shuttle is available. This will typically be less than 15 minutes from when the administration is completed but occasionally may be up to half an hour.
How much time should I allow to be at parking mode?
The check in process will take approximately 10 minutes. Including the wait for the shuttle and the shuttle journey time, we recommend you allow at least an hour before you need to be at the airport. Our shuttle service is complimentary and operates on a best endeavours first in first served basis. No liability is accepted in the event of missed flights or similar.
While your vehicle is parked
We have a range of additional services available to pamper your vehicle while it is with us, including cleaning and servicing options, even arranging a Warrant of Fitness or service if your vehicle needs one. We can also take you to the airport in your own vehicle if you prefer.
We can provide an interior clean, an exterior wash or an extreme clean including both
We offer two standard levels of servicing. Other variations can be priced on application. You let us know how much you are OK with us spending for anything that needs to be fixed or replaced and we will contact you for anything over that. Servicing is undertaken by the same mechanics who service our own rental vehicle fleet. Minimum parking duration required three business days.
Warrant of Fitness
We can also arrange for your vehicle to get a new Warrant of Fitness. You let us know how much you are OK with us spending for anything that needs to be fixed and we will contact you for anything over that. Minimum parking duration required three business days.
Your car to the airport
If you’d prefer to travel from our parking area to and from the airport in your own vehicle we can accommodate that.
Picking up your vehicle
I have parked my car already and I have to extend my trip. What do I do?
Please send us an email so we can change your booking to the new extended date and time. Please send extended bookings to email@example.com. Payment in advance is required for the additional duration booked.
What if I am running late?
Please contact us as soon as you become aware of any delay or variation to your booked time. As arrangements outside our normal business hours are strictly by appointment only, we cannot guarantee staff attendance or access to your vehicle outside any time that is either pre-booked or of which we receive adequate advance notice of an amendment. Our grace period after hours is generally limited to 30 minutes maximum. If your delay moves your collection time from our ordinary business hours to after hours, a late fee as applicable to initial bookings at that later time may become applicable at our discretion.
Do I get a refund if I arrive earlier the expected?
Unfortunately we do not provide a refund if you return early.
How do I get from the airport back to the “Parking mode” location?
Once you have collected your bags and are ready for pick-up call the branch to arrange a shuttle to collect you from the airport. Please ensure you understand the correct location for pickup and which shuttle van you need to be looking out for. Please ensure that you call close to your booked time or notify us in advance if you are unable to, as the branch may be unattended at other times.
What happens if I find damage on my vehicle?
We undertake to use our best endeavours to avoid anything untoward happening to your vehicle. We operate a no liability policy and you are leaving your car in our care understanding and acknowledging that no-liability policy. Our terms and conditions explain our limits of liability but in essence there is no right of claim for damage.