Privacy Policy
Parking Mode Website and Communications Privacy Policy – 7 September 2026
This statement sets out the policies of EIO Rentals Ltd trading as Parking Mode (“Parking Mode”, “we”, “us”, “our”), relating to the collection and use of your personal information on our website and through our other communications with you.
Your Personal Information Is Important to Us
We recognise that your privacy is important and that you have a right to control your personal information. We acknowledge that providing personal information is an act of trust and we take this responsibility seriously. The following sections set out how we process and protect your personal information and safeguard your privacy.
What Information We Collect
In the course of arranging and providing parking and associated services for your vehicle, we may collect the following types of personal information about you:
- Your name, contact details (email, phone, address) and, where required, the name and address of the registered owner of the vehicle;
- Your vehicle’s registration or number plate details, required to make a booking or payment and to operate our car parks;
- Payment card and billing information;
- Booking details, including your planned arrival and collection dates and times;
- Correspondence and enquiries you send us, including through our website contact and booking forms; and
- Images and footage captured by our automatic number plate recognition (ANPR) and visual and audio surveillance equipment in and around our car parks, and recordings of telephone calls made to our business phone numbers.
We collect this information because it is required to enter into and administer the parking agreement with you, to identify and verify the vehicle and your entitlement to collect it, to process payment, to monitor and enforce compliance with our parking terms, and to meet our legal, security and insurance obligations.
How We Collect Information About You
Whenever you visit the Parking Mode website, our servers automatically record information about your usage, such as the time of the visit, the duration, and the pages you visit. This helps us understand which parts of our website our users find useful. This automatically collected information remains anonymous.
In and around our car parks we use automatic number plate recognition (ANPR) to monitor compliance with our parking terms and conditions, and visual and audio surveillance equipment to protect our lawful interests and the safety and security of our employees, agents, contractors and customers. You are required to provide your vehicle number plate details when making a booking or payment, and further details are set out in our Terms and Conditions.
We may also record telephone calls made to any of our business phone numbers.
Our Use of Cookies and Similar Technologies
Cookies are pieces of information that a website transfers to your device for record-keeping purposes. Most web browsers are set to accept cookies by default. If you do not wish to receive cookies, you may set your browser to refuse them, though this may mean you cannot take full advantage of parts of our website.
Our website currently uses the following third-party tools that may set cookies or process data on our behalf:
- Google Analytics and Google Tag Manager – used to understand how visitors use our website, such as which pages are viewed and how long visitors stay, so we can improve our website;
- Hotjar – used to understand how visitors interact with our website so we can improve its usability;
- LinkedIn Insight Tag – used to measure the effectiveness of our advertising on LinkedIn; and
- Google reCAPTCHA – used to protect our contact, booking and enquiry forms from spam and automated abuse.
These tools do not identify you personally as a user; they identify your browser or device.
How We Use and Disclose Your Information
We will not disclose any information about you without your consent unless it is:
- Required by law or to enforce our rights;
- Necessary in order to provide you with a service you have requested, including the parking, shuttle and other services associated with your booking;
- Reasonably suspected to relate to a breach of the usual way our website or car parks are meant to be used, including a breach of our Terms and Conditions;
- Necessary to protect the rights or property of Parking Mode, our users, or any member of the public;
- Disclosed to third parties legitimately seeking to recover debts, fines, or charges incurred as a result of your use of the car park (see our Terms and Conditions, which allow us to obtain the registered owner’s name and address from the motor vehicle register and pass this information to third parties for the purposes of debt recovery); or
- Necessary to lessen a serious threat to a person’s health or safety.
We will never share your personal information with a third party for that party’s own direct marketing purposes without your explicit consent.
Communicating with You
From time to time we may send you offers from Parking Mode or from our associated partners, email communications or newsletters to which you have subscribed. You can manage the type of information you receive from us by:
- Unsubscribing from the message you receive; or
- Advising us via the contact form on our website (please allow seven days for this request to be processed).
Overseas Disclosure of Information
Some of the service providers we use to run our business are based overseas or store information on servers located outside New Zealand. This currently includes our payment processing provider, image and website hosting provider, and email service provider. Where we disclose personal information to an overseas provider, we take reasonable steps to ensure that provider is required to protect the information in a way that provides comparable safeguards to the Privacy Act 2020, consistent with Information Privacy Principle 12.
How Long We Keep Your Information
We are currently finalising a formal data retention schedule for the different categories of personal information we hold, including images and footage from our ANPR and surveillance systems. Until that schedule is in place, we retain personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected, including to meet our legal, accounting, insurance, and reporting obligations, after which it is securely deleted or de-identified.
How We Store Your Information and Keep It Secure
We take reasonable care and required steps to keep secure any information we hold about you and to keep it accurate and up to date. Your information is stored on secure servers protected in controlled facilities.
Our employees and any contractors who provide services related to our information systems are required to respect the confidentiality of any personal information we hold. However, we cannot be held responsible for events arising from unauthorised access to your personal information that occurs despite these reasonable precautions.
If a Privacy Breach Occurs
If we become aware of a privacy breach involving your personal information that we believe has caused, or is likely to cause, serious harm, we will assess the breach and, where required under the Privacy Act 2020, notify both the Office of the Privacy Commissioner and any affected individuals as soon as practicable.
How You Can Access Your Information
If you wish to access or correct information we hold about you, you can request this by emailing us at info@moderentals.co.nz. We will endeavour to respond to your request within 10 days from receipt of your request.
What Happens on Sites That Parking Mode Links To?
Our website provides links to sites outside the Parking Mode website. These linked sites are not under our control, and we do not accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to read the terms and conditions and privacy policy of that website.
The Privacy Act 2020
When collecting personal information, we comply with the Privacy Act 2020. You acknowledge that we will collect, hold, and use your personal information for purposes related to the parking of your vehicle and the provision of related customer services, including assessing customer satisfaction.
Questions or Problems
Any problems or questions you may have regarding your privacy are important to us and we will endeavour to deal with them as a matter of urgency. Please contact us:
Privacy Officer
Parking Mode (a brand of EIO Rentals Ltd)
110 Montgomerie Road, Mangere, Auckland 2022, New Zealand
Email: info@moderentals.co.nz
Phone: (09) 979 7670
If You Have a Complaint
If you feel we have breached your rights under the Privacy Act 2020, please contact us using the details above so we can address your concern directly.
If you remain unsatisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10094, Wellington 6143, New Zealand
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Web: www.privacy.org.nz
Changes to This Privacy Policy
We will continuously review this Privacy Policy to ensure it protects your privacy rights while supporting your experience on the Parking Mode website. We encourage you to revisit this page from time to time to see if any updates have been made.
Version 1.00 – 07/09/26